Optimise Your eCommerce This Holiday Season

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If you’re running an eCommerce business, you should be no stranger to the fact that things get especially busy during this time of year!

From the hectic Christmas period to more consumers embracing Black Friday, the onset of this holiday season is getting people excited and ready to splurge on gifts.

In fact, insights from ACI Worldwide predicted a 27% increase in global eCommerce transactions from October 2020 through to December 2020. Not to mention, with the COVID-19 pandemic affecting brick-and-mortar retail stores worldwide, there’s been an unprecedented boom in online shopping this year.

With the volume of eCommerce transactions skyrocketing across the world, how do you ensure that you maximise your own profit-making opportunities through your online store?

From one business to another, here are a few tips that just might help you boost your eCommerce conversions this festive season:

Ramp Up Your Social Media Presence

With every product a consumer could ever want at their fingertips, one of the hardest parts of ensuring your eCommerce does well is making sure it stands out. In our digitally cluttered age, the harsh truth is that customers aren’t always going to find your business – so why not do the legwork and be the first to make the move? Be it through consistent posting, customer testimonials, social media giveaways or targeted paid ads, it’s up to you to get more proactive in targeting customers to attract them to your products.

Entice Customers With Free Shipping & Flash Sales

If there’s anything that screams urgency, it’s a flash sale! Offering an attractive discount for a limited time – say, 24 hours to 48 hours – is a reliable way to get old and new customers talking and more conversions flying through the door. Plus, if there’s another offer that any consumer can’t resist, it’s free shipping. When tuning into the psychology of online shopping, it’s been said that consumers are four to five times more likely to commit to a purchase with free shipping.

Optimise The Checkout Process

Shopping cart abandonment rates can be as high as 80% in some instances, leaving many transactions unfinished. To avoid this, all phases of your online store’s checkout process should be clearly sequenced, mobile-optimised and most importantly, easy to follow. If your page load times happen to be slow, customers may also be deterred from following through with their purchases. Additionally, it is recommended that you include multiple payment options, a strong call-to-action and thumbnail images of your customer’s chosen products throughout every stage.

Get Advice from Quickmail, Your Fulfilment Partner

For more insights into how to increase your online orders this holiday season, don’t hesitate to contact Quickmail today. As industry leaders who live and breathe eCommerce and fulfilment, our experienced team members can best advise you on your eCommerce strategy.

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Are You Ready for A Fulfilment Partner? (10 Questions to Ask Yourself)

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From making your first sale to designing and marketing your products, every stage of starting up your own business is truly a labour of love. However, as your business continues to grow, you may feel your workload piling up with even more responsibilities.

If this sounds like you, say no more. When it comes to E-commerce logistics processes, having a fulfillment partner is something every business owner should consider at some point. While it can be hard to grasp the idea of outsourcing this aspect of your business, it can have a lasting positive impact.

Here are ten questions to help you decide:

Are you looking to upscale your business?

If you’re looking to expand your business, remember to factor in the extra responsibilities and resources associated with doing so. For most, E-commerce fulfillment is hardly one’s expertise – and if you want to grow, you have to realise you can’t do everything.

Is your business rapidly growing?

If your orders are in fact increasing exponentially and your small business is taking off, it may be time to consider a third-party logistics (3PL) provider. Having a fulfilment partner reduce your workload early on can also help you avoid you from quickly reaching capacity in the future.

Do you find parts of order fulfillment tedious?

If picking, packing and sending off orders have always been dreaded tasks for you, having a fulfillment partner is a no-brainer decision. By outsourcing your order fulfillment processes, you can concentrate more on what brings you the most joy and meaning in your business.

Are logistic restrictions preventing you from giving your 100% to your business?

By engaging in the use of a fulfillment partner such as Quickmail, you can have the weight of any E-commerce logistics processes lifted off your shoulders. Thereon, you can focus your efforts on other duties like managing your team, promoting your brand or refining your products.

Do you have enough space to store your inventory?

Having sufficient space for your inventory is non-negotiable. If you answered no to this question, then having a fulfilment partner might is a wise idea!

Are you willing to purchase or rent a warehouse?

If the answer is again no, a 3PL provider is the solution you need. Purchasing or renting a warehouse to accommodate your inventory growth can be extremely costly. Let’s not forget the need for software, hardware and staff to operate the warehouse… With 3PL providers, however, this won’t an issue!

Do you prefer more control over all processes in your business?

Granted, it’s understandable to be a control freak. If you’re finding it hard to let go, take some time to come to a conclusion. At the end of the day, you should do what makes you feel at ease.

Would you be comfortable outsourcing fulfilment processes to a 3PL provider?

If the answer is yes, you’re getting warmer! By opting for Quickmail’s 3PL services such as warehousing, transportation and distribution, you can rest assured that you’ll be leaving your business’ fulfillment logistics in the hands of the experts.

Do the benefits of outsourcing to a 3PL provider outweigh potential cons?

Sometimes, the benefits outweigh the cons – and for good reason. Ultimately, if having peace of mind, less stress and additional time sound appealing to you, then getting a fulfilment partner is definitely the next step!

Get a personalised quote here!

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The Service Every Small Business Could Benefit From

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In an era where an online presence is a must, you’d be hard-pressed to find a business that doesn’t engage in some form of e-Commerce.

Dispatching products, whether you’re operating a small business or catering to a very niche market, the goal remains simple: to either evolve with modern technology or get left behind. Yet with all the ins and outs of running of a business and more orders coming through, certain aspects can easily get lost in the process.

In between fulfilling orders, maintaining a digital presence, marketing your brand, building a relationship with customers and achieving a healthy work-life balance, you might just have your plate full!

So, you might be wondering how to take your small business to the next level – without burning out.

Introducing Third Party Logistics (3PL)

Are you at a point where you feel your small business is growing beyond capacity? Are you excited but perhaps concerned about your growing workload?

Luckily, this is where third party logistics come into play.

As its name suggests, third party logistics (3PL) refer to the outsourcing of e-Commerce logistics processes. These include everything from warehousing and inventory management to order fulfillment and product delivery.

Benefits of Third Party Logistics (3PL)

Not only does a 3PL service (fulfilment partner) provide added convenience, but it also gives you more freedom and agility as a business owner.

By turning to third party logistics as an option, you can continue to run your business and shipping and delivery processes in an efficient way that doesn’t involve hiring additional staff or getting a warehouse. Partnering with a 3PL service also means that you won’t need to fork out extra for any warehousing costs associated with insurance, rates and taxes.

Simply rely on a fulfilment centre to ease your workload with the following services:

  • Stock management
  • Receiving inbound stock
  • Picking and packing orders
  • Labelling shipments
  • Liaising with logistics providers
  • Managing returns

Best of all, outsourcing your picking and packing requirements allows you to decrease your business’ overheads – while enjoying instant access to high-quality systems and processes at a lower rate. This also means less time worrying about every step in the supply chain, and more time dedicating your time to other areas in your business.

At the end of the day, it’s an investment that ensures you saves you the precious resources of both money and time. You can focus your efforts on optimising and upscaling your business – and most importantly, keeping your customers happy!

Quickmail – Your Trusted 3PL Provider

If third party logistics sounds like the next step for you, let Quickmail be your 3PL provider of choice. As WA’s trusted fulfilment centre, we work hand in hand with businesses big and small to offer them peace of mind through the right shipping and fulfilment solutions.

From start to finish, our logistics experts are here to help. For queries on how we can best serve your business’ needs, get in touch us or obtain your free quote here!

To read more about how Quickmail has helped other small businesses with their product storage, fulfilment and distribution, read our case studies below:

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Loan Items Management System

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At Quickmail, we are all about supporting our customers to work smarter and save them time and resources.

If you’re working in an organisation that sends items out on loan and you are finding that dealing with the hassles of arranging couriers for delivery and pickup, as well as following up customers when they don’t send items back is becoming a headache then perhaps it’s time to consider outsourcing these tasks to a fulfilment partner?

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Are you ready to grow your eCommerce business to the next level?

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Are you busy running your eCommerce store, responding to emails packing orders, managing stock levels, dealing with customer queries AND getting to the Post Office every day to ensure your items get shipped? Maybe it’s time to look at a fulfilment partner?

Quickmail’s guide to fulfilment partners will help you better understand how outsourcing your fulfilment and distribution needs can help you grow your business, whether that is owning and operating your own warehouse, or renting a space in a pre-established warehouse.

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Using Online Order Fulfilment to Increase Sales

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Online shoppers continue to push retailers to meet delivery expectations when it comes to shipping costs and convenience. 

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Catalogues Remain Key Consumer Media

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Roy Morgan has released new research that shows printed catalogues remain the most popular source of information for consumers in the grocery and alcohol markets. This is great news for Australia’s printing companies.  (more…)

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Catalogues rank first for Cosmetics

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With Australia’s population increasing at one of the fastest rates in the developed world, health care needs are on the rise as well as the number of pharmacists.


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7 Print Marketing Ideas to Promote Your Small Business

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Printed Marketing Collateral

1. Business Cards, Loyalty Cards and Appointment Cards:
 These little pieces of paper really pack a punch.  (more…)

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Who is buying what you have to sell?

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It can be hard to determine where your future revenue will come from. You know there’s a market out there, you just need to find it. (more…)

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